Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right. Refer to the return policy down below. We are unable to accept returns on items that have been used. Our team will determine if the item has been used or worn and approve or deny the return.
Are any purchases final sale?
We are unable to accept returns on final sale items or items that have been used. All products must have their tags on when returned, and if product tag is not there by default, the product must be unworn and in the same condition as shipped. Our team will determine if the item has been used or worn and approve or deny the return. Final sale items are items that have been discounted and mention final sale in the description of the product.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. Shipping policy is listed below and also listed in each product page.
Where are your products manufactured?
Our products are manufactured globally. All of our t-shirts are manufactured in Portugal. We have carefully selected our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
I need support, how do I contact you?
You can contact us directly through our form below "Contact Us" or you can send us an email to support@darkcavalry.store with your reason. Please be sure to state the issue or concern and your full name with order number so that we may assist you better.